Someone to Contact
24/7/365 we are here for you by simply calling our crisis line (800) 560-4038 or (317) 574-1252. TTY Users: Use your preferred relay service to reach Aspire's Crisis Line, or dial 711 then 988 to reach the National Suicide & Crisis Hotline. Aspire understands the critical need for immediate assistance during a behavioral health crisis.
What should I expect when I call?
- An Aspire skilled crisis team member will answer. Yes, you read that correctly. We do not outsource our crisis services with an answering service. This means that when you call, you will get immediate support to help calm the situation and guide you on next steps. They are able to review or create a safety and prevention plan with you, determine if a referral to one of our social drivers of health* could help alleviate any symptoms and/or guide you to further assistance if more intensive care is required.
Who can call?
- Anyone. No matter the need our team will try to support and provide resources as we are able. Individuals can call for themselves or for resources on how to support someone else.
*Social drivers of health- housing, employment, transportation, legal support, benefits, etc.
Someone to Respond
When you experience an emergency event and call 911, you expect that someone is going to respond. That might include law enforcement, fire and/or EMS. The key is that when you are experiencing an emergency, someone comes to you.
For decades, this has been a missing piece for those experiencing a mental health or substance crisis...someone responding to them. Instead, you have been expected to go and seek help and that might be showing up to an ER and/or an inpatient unit. Now there is another option. After you have called our crisis line or 988**, the crisis coordinator might suggest having our mobile crisis team respond to where you are experiencing your crisis.
What should I expect with a mobile crisis response?
- Aspire’s mobile crisis team will always consist of 2 team members who will arrive in an Aspire vehicle. Before we arrive, we will clarify if you want us to remove any identifying signage on our vehicle to protect your privacy. This team will provide very similar services as our crisis call center staff, but are there with you in person wherever the crisis event is taking place. If while working with you we decide together more intensive care is needed, our team is able to transport should you need that assistance. It’s important to remember that mobile crisis services are completely optional and voluntary as not every crisis situation will warrant this service.
Part of the mobile crisis response also consists of follow up support. We recognize that there is a lot to process during a moment of crisis and we want to make sure we are supporting you for more than just that moment. We will always come up with a follow up plan that best meets your needs.
**988 is the National Suicide and Crisis Lifeline
A Safe Place for Help
The last pillar of crisis services ensures that when you are experiencing a crisis that you have somewhere safe to go. Historically this has included ER’s, psychiatric inpatient units and in some cases, jail. Having an alternative besides these options is crucial in getting the care that is needed in a timely, safe and supportive setting. Crisis Stabilization Services is a new alternative that is a voluntary 23 hour setting with a goal to reduce the crisis event and stabilize the symptoms, create a plan and follow up care that doesn’t require more intensive services. However, if more intensive services are needed, this will be an easy transition to reduce unnecessary burdens during the crisis event. Just like with mobile crisis, this service also has a follow up component to ensure warm handoffs, referrals and connections are made to assist in managing what led to the crisis situation.
Aspire is excited to share that we are in the building stage of our 23 hour unit and are looking forward to add a safe place for help in 2025. This unit will be located at our Noblesville Clinic.
